Jeff Hastings is my boss (my boss's boss really), VP of Engineering. He has also now taken on Customer Care - hopefully to turn it around in the same way he has Engineering. The Engineering department is almost unrecognisable compared with a year ago - people are empowered and things work. I really hope he does the same with customer care.

Wow that's some serious butt kissing, I hope he doesn't read the BBS.

I forget the name of Jeff's assistant, but Christy sounds familiar. If you get no luck I'll forward your issue to someone who can help. It sounds like most of the people you've spoken with are out source people, which is no excuse as they are representing our company and our name.

Rob