Amazing! That kid has issues, and so must the dad. I'm sorry, but you have to be one pissed off little kid to be that destructive. It sounds like the kid was destroying to the point of self-injury!
If you do this, you deserve whatever Wesley Willis inspired string of obscenities comes out of my mouth.
Hehe, I can see why you're so well thought of among your customers. No, seriously, no sarcasm implied! I would love to deal with you if I liked VW's!
My dad sold cars in college to work through law school. He was quite good at it too. Supposedly, he sold the first Celica in Virginia. That should tell you the time frame