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What do folks think of Alienware? I recently saw one of their highend laptops - beautiful device, but I heard their support was weak at best. I am not in the market, merely curious.


I'd say avoid Alienware at all cost. I have two of their laptops. So far, I have had to return one of the power bricks (louder than the other laptop, a desktop sitting on the floor and a desktop fan combined), went through a pair of video cards, and now we have to send that laptop back - even though we have onsite repair warranty. Even though they claim to test everything you order to ensure compatability, they somehow shipped me an external sound card and a speaker set that are incompatable (the speakers require a line-out, the sound card doesn't have one). The answer from support was 'ummm, its just a set of speakers, it should work' - even though it should be pretty obvious the subwoofer wasn't working. The initial order was missing two components, which were promptly shipped (after calling them twice). They run really hot (when working at home I turn them off every other hour or so because they get REALLY hot).

I'm completely underwhelmed with everything Alienware, and vowed to never order anything from them again. One of my friends has a desktop from them and went so far to report them to the Better Business Bureau because their product was so bad and support just as bad (wish I could remember how many times he had to send it back).

- Tim