Personally, I really like the hosting I'm getting with them. Granted, my company doesn't have a website with them like yours does (is that where yours is?), but even for my needs I've had a good experience with them so far. I have about 7 domains hosted with them.

I have a feeling you'd have to jump to a far higher price level to get 99.9999% uptime. Frankly, I'll never have that need. 95% is good enough for me

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I'm not using them for any sort of mission critical hosting at the moment, but their candor is certainly disarming.

Wow! That certainly is something... and how about those newsletters? The people who run that company must be some interesting personalities.