Rob,

I have NO doubt that a lot of effort was involved.

I have SIGNIFICANT doubt that there was anything but a laissez-faire attitude towards customer complaints on the topic. Replies from Empeg employees tended to lean towards "we're sorry, now shut the hell up, you'll get them when they're ready."

my job role of the past nine months - "Development Manager, SONICblue Engineering" ..... If you want your money back, you need to talk to SONICblue. There is no empeg any more.

I would think that, by your participating, I AM talking to SONICblue. Or are you claiming to wash your hands of the whole affair, and that you have nothing to do with the car product any longer?

This type of response is typical of the Empeg/SB responses to this topic. "talk to someone else about it".

Like I said in my original post, Rob, on many issues, Empeg/SB has "done the right thing" time and again, but on the tuner issue, the ball has not only been dropped, but stabbed through the middle, deflated, torn asunder, and the pieces buried at random locations around the globe, followed by a follow-the-leader game where paying customers are forced to try and track down who they should be addressing their issues with, while the people who collected their money tell them, essentially, "sod off, I don't do that any more."

And, of course, they get away with it, because the product itself is so good, leaving the consumer with the options of "First-Rate Hardware, [censored]-rate customer service", or "[censored]-rate hardware, first-rate customer service".

sigh

D
One pissed off Empeg owner