Thanks Rob, you're right on top of things eh? I sent an email to FedEx requesting a contact number for Sarajevo, I will wait and see what happens...I am speculating that maybe I shouldn't have mentioned SFOR in the address? It may have opened a can of worms ha ha. I will keep tracking it tomorrow and hope it may arrive before the weekend. J

Technoweenie
12 GB Blue / Red MK2

SFOR!!
You gonna stick that bad boy Empeg into a Grizzly??



Smoker_Man
#080000449 MkII - 36Gb Blue

ha ha, small world, actually I was going to install it into my Iltis :)

Technoweenie
12 GB Blue / Red MK2

A "Tonic For the Troops"

One of the few remaining Mk1 owners... #00015

nice! Is the computerised hydraulic suspension been fully deployed to the field?

Perhaps the empeg can adjust volume settings based on hydraulic activation? lol

Smoker_Man
#080000449 MkII - 36Gb Blue

Is the computerised hydraulic suspension been fully deployed to the field?

Perhaps the empeg can adjust volume settings based on hydraulic activation?

Or vice versa? Now that's a subwoofer...

Peter

Hello all
Quick update: Called Sarajevo today and they (FedEx rep) told me it was a customs issue. Empeg on the other hand told me it was a addressing issue. I tend to believe Empeg's version as the correct and logical one and they were more helpful than the people I spoke to in Sarajevo. The problem remains that while Empeg seems to have a good grip on it, the people in Sarajevo are the ones who are holding my player so I don't know who is 100% right. I will know Monday I hope. I am getting impatient but I shouldn't whine I guess because I didn't have to queue like the original owners did. J

Technoweenie
12 GB Blue / Red MK2

Whether or not there is a customs issue, there was definitely an addressing problem - which we fixed. At the time FedEx were not aware of a customs problems, or of the customs procedure of which you were informed (having to travel across the country to sign paperwork!); but that doesn't mean it ain't so.

As you say, we'll probably find out more on Monday. With hindsight you may have found it easier to ship the player to Canada (max two days) and have it forwarded to you through an armed forces consignment. I would guess that the army don't get these problems with customs :-)

Rob

Hi Rob....Thank for your imput again..I am very worried because I don't see any resolution to this soon....I am interested in what the problem with the address was though, I checked that very carefully to ensure that it was accurate. Maybe it was a transcription problem? The people in Sarajevo never mentioned anything about the addressing. In any case you are right, it would have been easier to ship to Canada. Had I known how difficult this would turn out to be, there would have been no question. I just wanted to take advantage of the time I have here to load the player up with tunes before I went home...

I just hope FedEx can sort this out soon.

Technoweenie
12 GB Blue / Red MK2

The address was correct in our database, I don't know why FedEx had a slightly scrambled version.

Any customs issues won't be down to FedEx, it's a domestic issue with Sarajevo customs. FedEx will help monitor the situation, however, and provide advice. We would usually use TNT to ship to an eastern european destination, but as you know they're refusing outright to ship to most Bosnian destinations right now.

Rob

Well, I just hope that some one can resolve it. The main problem is that I cannot leave my post here to go to Sarajevo, and I shouldn't have to anyway as far as I am concerned. I paid a big dollar to ship the player and I feel that FedEx should make good on their delivery, no matter what the problem is. I did some checking and it is normal practice for them to pay any duty and bill the consignee, I don't know why that never happened in this case? It seems that the FedEx rep in Sarajevo is not on top of the situation because when I called Friday, they had no idea what the delay was at the clearance centre...makes me wonder. In any case I am spending a lot of time and effort trying to get my shipment. After paying over $100 to get it here, it is beginning to piss me off now. BTW, I wasn't aware that TNT wasn't shipping to Bosnia but thanks, that answered one of my questions.

John

Technoweenie
12 GB Blue / Red MK2

In fact FedEx have no responsibility for customs clearance. They check in a package with a bonded agent and that agent (typically a government agency or authorised company) has complete authority over the clearance procedure. In most countries this takes a few hours or days at worst, but clearly Bosnia have some extreme procedures right now. The fault doesn't lie with empeg or FedEx, although both companies will try hard to resolve any problems that crop up.

I think it's a little unrealistic to expect it to be as easy to ship a package into Bosnia (a country with extreme political and commercial instability) as easily as the US or Canada. The fact that FedEx charge over twice as much to ship to that destination compared with neigbouring countries says much about the complexity of logistical operations there at the moment.

From our perspective, we receive very few complaints about these issues because people who live in countries with such problems are usually well aware of local procedural shortfalls or delays. In this case I guess you're used to goods moving through military channels without restriction, and you may not have come into contact with the domestic procedures of the country in which you are currently located. We'll do our best to expedite the shipment, or at least determine the exact state of play.

Rob

Thank again Rob, you guys are going above and beyond for this one. In retrospect, I realize that shipping to Canada would have been the way to go. I just wanted to play with it here while I had the time :) As for customs here, I really thought that being a member of SFOR would have cleared it easily but I guess that was a pipedream. I am not holding Empeg responsible for any of this, it was my choice to ship it here and like I said, you guys are doing your best and I appreciate it. John

Technoweenie
12 GB Blue / Red MK2

Random question: is there any way that either you or empeg could get Fedex to reverse the shipment and pull it back? Then reship to another destination? Or is it too late for that (my guess)?

Paul G.
SN# 090000587 (40GB Green)

Hi Paul, actually, that is exactly what Empeg and I discussed today. I am going to have the player shipped to Canada and pick it up when I go home on leave next month. A round about way to do it but it sure beats what I have been through this week trying to get it here. Kudos to the Empeg staff, they really went to bat on this one. J

Technoweenie
12 GB Blue / Red MK2

..and for the record, we nolonger ship to Bosnia!

Rob