I do agree with you about how they present themselves. I tend to read most of their newsletters simply out of disbelief that this is actually a real business.

I will say that I don't trust host review sites anymore. I used one of those to find my previous web host, and was informed that paying $90 a year for 200MB was a really great deal. Back then I wasn't aware of how to shop for hosts, and that review site didn't help any.

Anyway, I defer to the other posters as to the quality of their service. I also don't use them for email, except for unimportant accounts that get forwarded to my Gmail address.