Perhaps I was serious, but screwed was the wrong word to use. This might imply that fulfillment is intentionaly putting the wrong things in the boxes.

I don't think that at all. I am quite sure that it has mostly to do with being unfamiliar with the product and being somewhat careless. The manifest/packing slip describes the product as "Rio Car Player - 10GB Hard Drive." You can't tell me any semi-trained person can't tell that a Rio Volt isn't a car stereo, and that it doesn't have a hard drive.

Furthermore, I am sure they were pulling A LOT of Rio Cars that day. Didn't they notice that the Volt they pulled off the shelf looked different from all the other Rio Cars?

For months the complaints have been mounting. For some reason, this thread seems to be standing out making me look like a whiner. Well, I'm not. I was just trying to add my name to the list of SB/DR order screw-ups.

PS: The times I had to deal with Empeg in the UK were excellent. Their customer service is first class. Other than the tuner incident, the rest of the world should feel lucky they don't have to deal with Sonic Blue.

PPS: Who buys a Rio Volt directly from Sonic Blue anyway? A quick check on PriceGrabber.com shows you can get it for at least $10 less in many other places.