Robricc,
I'm sorry, when I said/addressed "Rob" in the same e-mail, I was referring to Rob Voisey's reply to you (I've edited that to reflect same). Looks like I made a muddle of that and I'm afraid you may have interpreted some of what was intended for Rob V as directed at you. Make sense?
I don't see how your post stands out as "whiney" above the considerable number of other SB/DR tales of wierdness and woe. Hope they fix it quick.
Oh, and it looks like Reggie's Miami service has some expediting features that go way beyond my humble PMB (taxes, customs, etc.)
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Jim
'Tis the exceptional fellow who lies awake at night thinking of his successes.