Rob has got through hundreds of support emails and dozens of repairs in the last couple of months - but of course the problem cases get yelled about on the BBS. We certainly haven't been paying him enough for the massive hassle he has undertaken, including having to make large COD payments because people can't fill in shipping documents properly, fighting with couriers to provide service and send bills to the right place, driving to and fro the UK to pick up parts and get training, having his employer go bankrupt and having to trust that he'll actually get paid, and so on and so on.
He is now running his own support operation and no doubt will post something about this soon. The "official" email addresses will continue to forward to him for a few days, and after that will bounce back an autoresponse with his direct address. I know Rob has a substantial investment in car player spare parts (and we have more shelf space for Red Bull as a result) so I doubt there will be any jobs he can't handle.
Rob
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