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unplug the power to empeg completely, the apply the upgrade and wait till it says to apply power to your player and then plug the power in. If that doesn't work, there's something wrong with your serial port.

forgive my ignorance, but isnt the serial port not a plug and play device?
Also, upon boot up now that the serial port is occupied by my serial cable, it states a keyboard cannot be found. Is it that the serial port has been assigned as a keyboard, would i need to change the com port settings or ID?
serial ports are just way too long ago for me

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Plugging and unplugging a serial cable is equivalent to plugging and unplugging an ethernet cable. You're not removing or connecting a device, only what the device connects to. So plug-and-play has nothing to do with any of it.

Are you saying that your computer works fine unless you have a serial cable attached to it on bootup? That's weird. Just leave the cable off until you've started the OS, then plug the cable in. You'll be fine. People have done it that way for decades.

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Just to get it out of the way... You are using a null-modem cable, aren't you? Not a straight serial cable?

Stig

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When i connected the serial to my computer, upon startup it prompted me no keyboard was found

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When i connected the serial to my computer, upon startup it prompted me no keyboard was found

Right. I understood that before. Just boot your computer up without the serial cable attached and plug it in after you boot up.

You're not trying to tell us that you're using a USB serial port and that to plug it in you have to disconnect the keyboard, are you?

Honestly, I was giving you a pass on your atrocious grammar and inability to construct a sentence because I figured you didn't speak English. But if Fry's is your closest store, you live in the US. As such, calm down for a minute and try to construct a cohesive sentence so we can help you better. We understand if you aren't a computer expert, but try to clearly explain what you are doing.

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You have to have a null-modem connection. This can be accomplished with a null-modem cable or with a regular cable with a null-modem adapter (or a null-modem cable with a normal gender changer, obviously). Null-modems often look quite like normal gender changers, so check to make sure what yours is. (Unfortunately, it's often my experience that both serial cables and gender changers are poorly labelled.)

So the first thing you need to do is make sure you have a null-modem cable. I assume you got it used and not just new-old-stock, but doublecheck in the box that the empeg came in and make sure that it didn't come with a serial cable. If there's not one there, you're going to have to acquire one. Sorry if you already bought the wrong thing. It's irritating that serial cables aren't as universal as USB and Firewire, but they're not. You just need to get a cable or series of cables and adapters to make it fit the back of your computer and the back of the empeg and make sure that exactly one of those adapters or cables is null-modem. Best case scenario is a single cable, but it could potentially require a lot of adapters if your cable shop isn't well stocked.