Trying to build a disk, applying disk builder image, wizard does not finish. The wizard runs through the "Finding Pump" operation then terminates with an error "Error - Couldn't Find Pump - error occurred during stage 0x20"

Any help with this would be great. Player is NEW, never used, first time out of the box and DOA, which is why I was trying to rebuild the disk to begin with.

Pump errors are commonly one of a few possible things:

- Serial port or serial cable trouble
- A corrupted ".upgrade" file
- Disk or IDE cable/header trouble

If the player is DOA out of the box, then it's probably the usual disk trouble.

The player accepted new player software and is operating perfectly now. For some reason the disk builder wouldn't work, but it was probably due to a corrupt upgrade file.

... or disk/cable/header trouble that's intermittent.

Can it be because the player didn't have a developer image on it? I'm thinking that was the problem.

No, the developer image is not required to use the disk builder. In fact, you have to do them the other way 'round if it's a fresh disk.

Well for some reason, when I start with a developer image on the player and I apply the disk builder it builds with no problems. Disk after disk, no issues. If I apply a consumer image and then go to apply the disk builder I get the same crash every time, completely repeatable. flash the kernel with v2.01 developer and I can go right back to building disks if I want... go figure?

Coudl it be because the disks I'm building are already formatted for the player, and the consumer sofware doesn't allow the use of Hyperterminal?

I had a few spare disks so I spent a while formatting/wiping them for the player this afternoon, that's how I got a chance to test this. Most of them, if not all of them, had various versions of player software on them becasue they were take-outs from HD upgrades.