Well, I never chose the insurance (my bad) and it was my poor choice of packing position that caused the bust..the player was positioned in the box in such a way that the packing material, if hit hard enough in one spot would push against the VFD, and that's exactly what happened...one note though, the differences in the first empeg box (crushed and so soft you could wipe your bottom with it) and the replacement box provided after the repair was night and day..I will never use Purolator here in Canada again for the poor job they did of handling my initial shipment....I'm just so glad that my player has always worked fine despite the rough treatment it went through getting to me....:)

Technoweenie
12 GB Blue / Grey MK II