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You can't let people act like this woman without repercussions. People have to be responsible for their actions.


She told me that she'd be financially responsible for any damages that my friend has... So far, there were none.


Her financial responsibility does not lie with your friend but with Hertz. If she's willing to go down to Hertz and pay the damages, then I would totally agree that there would no longer be a need for the police. But being responsible for your actions doesn't mean you're responsible only if you're caught.
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Dave